|
1.
|
Question:
|
I
sometimes experience problems using the Smoke Management System.
How may I speak to an operator for assistance?
|
|
Answer:
|
For assistance, please call
the Smoke Management System between 6:00 AM and 11:00 AM at
1-800-665-2876 or 1-559-227-7143.
Initially, to speak to an operator press or say “2”
when prompted to do so; for all other times during your call you may
press “zero” at any
time.
|
2.
|
Question:
|
My
burn permit has incorrect information on it.
How may I correct it?
|
|
Answer:
|
An operator may make the
needed changes to your burn permit and will mail you a new, corrected
permit. Please call the
Smoke Management System between 6:00 AM and 11:00 AM to speak to an
operator.
|
3.
|
Question:
|
How
do I find out what my security code is and can it be changed?
|
|
Answer:
|
Your security code is listed
at the upper right corner of your burn permit, just below the permit
number. An operator can
easily change your security code per your request.
Should you decide to change your security code, please call the
Smoke Management System between 6:00 AM and 11:00 AM and an operator
will update and send you a new permit listing the new security code.
|
4.
|
Question:
|
I’ve
received two burn permits and would like to combine them into a single
permit. Is that possible?
|
|
Answer:
|
Yes.
Two or more burn permits may be combined into a single permit
as long as the ownership and billing address is the same.
Please call the Smoke Management System between 6:00 AM and
11:00 AM and an operator will combine the permits and send you a new,
corrected burn permit.
|
5.
|
Question:
|
I was approved to burn 20
acres of material today, but my worker is sick. May
I delete the burn that never took place and request a new burn on
another day?
|
|
Answer:
|
Yes.
An operator will delete the burn request for today and instruct
you on how to request a burn for tomorrow.
Please call the Smoke Management System between 6:00 AM and
11:00 AM to speak to an operator.
|
6.
|
Question:
|
The automated system is
having a difficult time understanding me as I speak into the phone.
How can I prevent errors from occurring?
|
|
Answer:
|
The system is designed to
understand most people’s voices but errors can occur.
If you are experiencing problems, please try using the
touch-tone buttons on your phone.
Background noise can also confuse the automated system when
speaking into your phone or using the touch-tone buttons on your
phone. If you are
experiencing problems, please contact our operators by calling the
Smoke Management System between 6:00 AM and 11:00 AM.
|
7.
|
Question:
|
I
don’t understand how the waiting list works.
Can you please explain?
|
|
Answer:
|
If you have requested a burn
but were turned down because there wasn’t sufficient allocation
remaining in your area, you may request to be placed on the waiting
list. The waiting list
keeps track of all burns that have been requested in your local
geographic area in the order in which they were received.
When an allocation is
available for your area, the Smoke Management System determines how
many burns can be accommodated and the system will call and notify the
permit holders between 4:00 PM and 7:00 PM that they can burn on the
following day. You will
be instructed to call and confirm if you want to burn or you may
decide to disregard the call and defer to a later date.
If you choose to defer to a later date or perhaps failed to
receive the call, your name will remain at the top of the waiting list
and you will be called the next day an allocation is available.
You may defer up to three (3) times before your name is removed
from the waiting list.
To claim your opportunity to
burn before the allocation is opened up to those not on the waiting
list you should call back before 8:00 PM.
However, sufficient allocation may be available after 8:00 PM
and if you want to burn you should call even if you missed the 8:00 PM
deadline. If there is no
allocation after 8:00 PM you will retain your place at the top of the
list for the next available day.
|
8.
|
Question:
|
Is
it possible for me to find out my standing on the waiting list?
|
|
Answer:
|
You may call and speak to an
operator to find out how many others are ahead of you on the waiting
list, but that may not give an accurate estimate of when you will be
able to burn since the allocation may vary each day.
Please call the Smoke Management System between 6:00 AM and
11:00 AM to speak to an operator.
|
9.
|
Question:
|
My
burn request is on the waiting list for 20 acres of orchard pruning,
but now I have 40 acres that need to be burned.
May I increase the number of acres on the waiting list at that
location?
|
|
Answer:
|
Yes.
An operator may change the number of acres on the waiting list
per your request. Please
call the Smoke Management System between 6:00 AM and 11:00 AM to speak
to an operator.
|
10.
|
Question:
|
I
am on the waiting list to burn my orchard pruning, but I have now
decided to chip instead. May
I remove my burn request so that I will not receive phone calls?
|
|
Answer:
|
Yes.
An operator may remove your burn request from the waiting list.
Please call the Smoke Management System between 6:00 AM and
11:00 AM to speak to an operator.
|
11.
|
Question:
|
I
need to burn tomorrow, but I just realized that my burn permit has
expired. May I come into
the office and pay in person?
|
|
Answer:
|
Although we always encourage
you to try to conduct business over the phone or via the mail, you may
also conduct business in person at one of our three offices during
regular business hours.
|